Terms of sale
ARTICLE 1 – GENERAL PROVISIONS:
The purpose of these General Terms and Conditions of Sale is to govern the contractual relationship between the brand GEMME Joaillerie Dynamique Paris, a sole proprietorship registered with the RCS under number 83039524000013, and any Customer wishing to make a purchase on the website: www.gemmejoaillerie.com.
The general terms and conditions of sale described below take precedence over any other document provided to the customer (brochures, catalogs, etc.) issued by GEMME Joaillerie Dynamique Paris. The fact that GEMME Joaillerie Dynamique Paris does not invoke any of the provisions of these General Terms and Conditions of Sale shall not be construed as a waiver of its right to invoke any of these conditions at a later date.
ARTICLE 2 – ORDER:
To place an order, the Customer selects the product they wish to purchase and adds it to the cart by clicking the “Add to Cart” button on the product page. For rings, the Customer selects the desired size before clicking “Add to Cart.” The same applies to gemstones, if a selection is available. Certain ring sizes may be subject to special order from the workshop; a separate button clearly informs the customer of this, if applicable. The Customer should be aware that prices may change depending on the selected gemstones and the current market price of precious metals. The shopping cart does not in itself constitute a binding order on the part of GEMME Joaillerie Dynamique Paris. It may be modified until payment is made.
Once the Customer has selected all the products they wish to purchase, they must confirm the contents of the shopping cart and place the order. A series of pages will then display, in sequence, the details of the selected products and their prices, the delivery terms, and the payment method the Customer must select. The Customer agrees that the information provided to GEMME Joaillerie Dynamique Paris in connection with this order is accurate and up-to-date. GEMME Joaillerie Dynamique Paris cannot be held liable for any incorrect information provided by the Customer but agrees to do its best in good faith, if necessary, to find a solution.
The Customer must have a customer account and, to create one, must accurately provide their identity, contact information, a valid email address, and a password.
The Customer then has the opportunity to review the details of their order and its total price, and to correct any errors, before confirming the order to indicate their acceptance and proceed with payment.
After payment for the order has been made, GEMME Joaillerie Dynamique Paris will confirm receipt of the order by sending an email to the email address previously provided by the Customer.
SPECIAL CASE FOR PRE-ORDERS:
If the piece of jewelry is not in stock, it will be custom-made for you in our French workshop. The customer is notified via a special button labeled “Order from the Workshop,” which is different from the “Add to Cart” button. The average production and delivery time is 3 to 4 weeks. If you have any questions about sizing or availability, please contact our customer service team by email at gemmejoaillerie@gmail.com or by phone at 0142332493.
Special case of custom-made pieces requested by the customer: GEMME JOAILLERIE reserves the right to provide the customer with a specific lead time based on the time required for production.
ARTICLE 3 – PRICES AND PAYMENT TERMS
3.1 The price of jewelry items is the price listed on the product page for each item offered for sale on the website www.gemme-joailleriedynamique-paris.com at the time of purchase. Prices are listed in euros. Some prices are available only upon request, particularly for custom orders. Shipping costs depend on the delivery destination selected for each product.
Shipping costs are calculated when an item is added to the cart.
FREE SHIPPING:
Starting at 200 euros in mainland France.
Starting at 500 euros outside the EU. For orders outside the European Union, additional customs fees may apply. These are calculated at the time of payment.
3.2 Payment is made online via PayPal or credit card for online orders. In-person pickup is also available.
ARTICLE 4: RIGHT OF WITHDRAWAL
4.1 In accordance with Article L.221-18 of the French Consumer Code, the Customer has 14 days from receipt of the product to return it to GEMME Joaillerie Dynamique Paris for a refund. The jewelry must be returned in its original condition.
The jewelry must not have been worn and must be in the same new condition in which it was delivered.
GEMME Joaillerie Dynamique Paris reserves the right to refuse a refund if the jewelry is damaged or has been used
The Customer must then notify GEMME Joaillerie Dynamique Paris of their decision to withdraw via the “Contact Us” section located at the very bottom of the www.gemme-joailleriedynamique-paris.com website; or by contacting GEMME Joaillerie Dynamique Paris’s Customer Service Department at the following address: gemmejoaillerie@gmail.com; and by sending, before the expiration of the period specified in the preceding paragraph, a statement expressing their intention to withdraw or the withdrawal form below, it being understood that GEMME Joaillerie Dynamique Paris will acknowledge receipt, via email, of the Customer’s withdrawal thus made:
I, the undersigned [Last Name/First Name/Address], hereby notify GEMME Joaillerie Dynamique Paris of my intention to exercise my right of withdrawal regarding order no. [order number], for the sale of product [product reference], ordered on [date the jewelry was ordered] and received on [date the jewelry was received]. [Date and signature]
GEMME Joaillerie Dynamique Paris will then contact the Customer to inform them of the procedure for returning the product(s) in question.
The Customer must return the products complete, in perfect condition, and in their original packaging, along with any accessories, the invoice, and the certificate of authenticity. No refund will be issued upon receipt of a damaged product.
4.2 When this right of withdrawal is exercised in accordance with the above requirements, GEMME Joaillerie Dynamique Paris agrees to refund the Customer the full amount paid as soon as possible and no later than fourteen days from the date of receipt of the returned product.
4.3 The right of withdrawal provided for in this article may not be exercised, in accordance with Article L.221-28 of the Consumer Code, in the case of custom-made items (engraved jewelry, personalized jewelry, made-to-order jewelry, and engagement rings).
ARTICLE 5 – LEGAL WARRANTY OF CONFORMITY
GEMME Joaillerie Dynamique Paris is subject to a statutory warranty of conformity pursuant to Articles L.217-4 et seq. of the Consumer Code, and is liable for any lack of conformity existing at the time the product is delivered, at no cost to the Customer.
To be in compliance, the product must:
1° Be fit for the purpose normally expected of a similar product and, where applicable:
Conform to the description provided by GEMME Joaillerie Dynamique Paris and possess the qualities that the company has presented to the Customer.
2° Or possess the characteristics mutually agreed upon by the parties, or be suitable for any special use requested by the Customer, which has been brought to the attention of GEMME Joaillerie Dynamique Paris and which the latter has accepted.
However, the Customer may not contest conformity by citing a defect that the Customer knew about or could not have been unaware of at the time the contract was entered into.
Any defects in conformity that become apparent within 6 months of the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
However, since the products offered by GEMME Joaillerie Dynamique Paris are handmade, they may differ slightly from the photographs shown on the website, which is what gives them their unique character. The care and quality that go into our creations, however, remain consistent. This cannot be considered a defect in conformity.
GEMME Joaillerie Dynamique Paris may contest this presumption if it is not consistent with the nature of the item or the alleged lack of conformity. However, GEMME Joaillerie Dynamique will do everything in its power to find a satisfactory solution.
In the event of a lack of conformity, the Customer may choose between repair and replacement of the item. However, GEMME Joaillerie Dynamique Paris may decline to comply with the Customer’s choice if that choice would entail a cost that is manifestly disproportionate to the other option, taking into account the value of the item or the significance of the defect.
However, the sale may not be rescinded if the lack of conformity is minor.
ARTICLE 6 – STATUTORY WARRANTY AGAINST HIDDEN DEFECTS
GEMME Joaillerie Dynamique Paris is liable, under the terms of Articles 1641 et seq. of the Civil Code, for hidden defects in the product that render it unfit for its intended use, or that so significantly impair such use that the Customer would not have purchased it, or would have paid a lower price for it, had the Customer been aware of such defects.
The statutory warranty covers all costs resulting from hidden defects.
ARTICLE 7 – COMMERCIAL WARRANTY
GEMME Joaillerie Dynamique Paris allows its customers to exchange items within 14 days of the invoice date, with the exception of items that were specially ordered.
Requests for exchanges must be submitted by contacting the Customer Service Department at www.gemme-joailleriedynamique-paris.com under the “Contact” section on the website www.gemme-joailleriedynamique-paris.com.
You can also reach us by phone at 0142332493.
The returned item must be new, unused (not worn or engraved), and in its original, completely intact packaging.
If an item is returned, the quality control department at www.gemme-joailleriedynamique-paris.com will inspect it and verify that the returned item is in perfect condition.
No returns will be accepted if the returned item has been visibly used or damaged by the customer and such use or damage renders the jewelry unsuitable for sale.
In addition, the returned item must be accompanied by its invoice and the certificate of authenticity provided at the time of sale.
Provided these return conditions are met, GEMME Joaillerie Dynamique Paris will process the exchange as soon as possible. GEMME Joaillerie Dynamique Paris will not issue any refunds for items covered by its commercial warranty.
ARTICLE 8 – COMPLIANCE WITH REGULATORY AND CONVENTIONAL STANDARDS.
GEMME Joaillerie Dynamique Paris products are made from recycled gold, annealed 950/1000 silver, and French vermeil.
STONES: All stones offered by the company are sourced from legitimate suppliers. GEMME JOAILLERIE hereby guarantees that these stones do not originate from conflict zones, a guarantee based on its own knowledge and/or on written assurances from the supplier of these stones.
ARTICLE 9 – DELIVERY
Delivery refers to the transfer of physical possession of the Products to the Customer.
Products ordered by the Customer in accordance with the steps detailed in Article 2 of these Terms and Conditions are delivered by the carrier specified at the time of shipment to the delivery address provided by the Customer when placing the order, via tracked shipping. Each order is assigned a tracking number. By logging into their account on the website www.gemme-joailleriedynamique-paris.com the customer has a link that allows them to track the delivery status of their package.
Delivery is estimated to take between 2 and 6 days from the date GEMME Joaillerie Dynamique Paris confirms the order. The carrier is responsible for the items until they are delivered to the address provided by the customer.
When the consumer entrusts the goods to a carrier other than the one proposed by the seller, the risk of loss or damage to the goods is transferred to the consumer upon delivery of the goods to the carrier.
SPECIAL CASE FOR PRE-ORDERED AND CUSTOM-MADE PIECES:
The time required to craft your jewelry in our workshop is generally 3 to 4 weeks; however, this timeframe may be extended depending on the specific details of custom orders and the availability of metals and gemstones. The estimated delivery time will be communicated to the customer in advance, following confirmation of the order by GEMME Joaillerie Dynamique Paris. Extensions to the lead time cannot be grounds for a claim, provided the customer has been informed of them. However, our workshop does everything possible to ensure delivery within a reasonable timeframe.
To ensure that delivery deadlines are met, the Customer must make sure to provide accurate and complete information regarding the delivery address (including, but not limited to, street number, building number, staircase number, access codes, intercom numbers, etc.) and regarding any special requests.
The countries to which delivery is available are as follows: France, Germany, Austria, the Balearic Islands, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Slovakia, and Slovenia. For other countries, customers are asked to contact GEMME Joaillerie Dynamique Paris customer service. GEMME Joaillerie Dynamique Paris does not deliver products to certain addresses (such as P.O. boxes or hotels). Please note that for destinations outside the EU, you must contact customer service—we deliver to France and throughout Europe.
The applicable shipping charges are those listed on the Website at the time of the order, based on the delivery country selected by the Customer.
PRICES ARE SUBJECT TO CHANGE BASED ON CHANGES IN THE CARRIER’S RATES.
GEMME JOAILLERIE cannot be held liable in the event of non-delivery due to the customer’s absence or incorrect information provided at the time of the order.
GEMME JOAILLERIE is responsible for any risks associated with GEMME JOAILLERIE products until they are picked up by the carrier, at which point the carrier assumes responsibility for them. Since the shipment is insured, the customer may seek recourse against the carrier if the package is not delivered to their home. The customer assumes responsibility for the package upon receipt at the delivery address specified at the time of the order.
The Customer must verify that the products comply with the order at the time of delivery and, if possible, note any observed issues (open package, damaged product, etc.) on the delivery slip in the form of handwritten reservations accompanied by the Customer’s signature. If the purchased Products do not meet specifications or if you are not satisfied with them, the Customer may return them or request an exchange or refund under the terms set forth in Articles 4, 5, 6, or 7, as applicable.
GEMME JOAILLERIE reserves the right to refuse a refund if it determines that the jewelry has been damaged by the customer.
The customer must file a claim with the carrier if the jewelry was damaged during shipping.
ARTICLE 10 - RETURN SHIPPING COSTS
If the right of withdrawal is exercised, the buyer is responsible for the return shipping costs.
The refund will be issued after the returned jewelry has been received, inspected, and approved, provided it is in its original condition, unworn, and in its original packaging.
ARTICLE 11 – DISPUTES AND GOVERNING LAW
These General Terms and Conditions of Sale are governed by French law. In the absence of such provisions, any disputes shall be submitted to the French courts with territorial jurisdiction.